CCaaS

The Business Power Hour – Voice and Contact Center Applications

Wade Hoffman, EarthBend partner and general manager of the EarthBend Distribution business unit, was recently interviewed on The Business Power Hour. Wade discusses with host Deb Krier the evolution of technology and how voice and contact center applications have developed to achieve their current capabilities.

How COVID-19 is Redefining the Contact Center

EarthBend Distribution2020-08-25T18:23:49-07:00CCaaS, Cloud Communications, Contact Center, Headsets, Mobility, Poly, UCaaS, Unified Communications|

Since the COVID-19 pandemic, the contact center has acted as a conduit enabling organizations to maintain communication with customers – and unsurprisingly, the quality of these interactions is more important than ever. The intensified focus on customer experience means that service levels need to increase.