The Evolution of Voice and Contact Center Applications
Wade Hoffman, EarthBend partner and general manager of the EarthBend Distribution business unit, was recently interviewed by Deb Krier, host of The Business Power Hour. Twice a week, Deb talks with experts in a variety of business fields, as they share the latest trends, up and coming changes as well as best practices. Her guests and listeners are from around the world. Listeners get tactical and strategic action items that they can immediately implement in their own businesses.
In this episode, the discussion centered on the evolution of technology and how voice and contact center applications have developed to achieve their current capabilities. The talking points focused on various applications and the benefits of those application services.
Listen to the interview here on YouTube or via one of the other sources provided below!